Titan FTP Server

 

How to Repair your Titan FTP or Cornerstone MFT Server Registration Code

 

Some customers who installed Titan FTP Server or Cornerstone MFT Server between November 2008 and January 2009 may have received an invalid registration code that was accidentally included in the installation program. This invalid registration code is due to expire, which will cause your server to stop working. It is required that you check, and update if necessary, your registration code to ensure that your server continues to run properly.

You must replace the invalid registration code with your valid registration code that was included in the body of your original registration email from South River Technologies, Regsoft, or an authorized reseller.

If you have not renewed your support agreement, please contact Technical Support at the following e-mail address:  support@southrivertech.com ; otherwise, follow the instructions below.

 

To Locate Your Registration Code

If your registration was completed via Regsoft, your original email will be from “registration@regsoft.com”.  In this email, your registration code will be referenced as a “69164 Serial Number” followed by a series of numbers and letters that begin with “56”. For example: “69164 Serial Number    : 56-xxxxxx-xxxxxxxx-xxxxxx-xxxx”. The serial number and registration code are located toward the bottom of your original registration email from Regsoft.

If your registration was completed via South River Technologies, your original email will be from “orders@southrivertech.com”. In this email, your registration code will be referenced as a “RegCode (s)”, followed by a series of numbers and letters that begin with “56”. For example: “RegCode(s): 56-xxxxxx-xxxxxxxx-xxxxxx-xxxx”. This RegCode will be located toward the middle of your original registration email from South River Technologies.

If you cannot locate your original registration email from Regsoft or South River Technologies, please contact the South River Technologies Sales Department . You can contact the Sales Department via email at sales@southrivertechnologies.com . In the body of the email, please include your name, the name of your company, and the original email address that you used when you purchased Titan Server.

 

To Replace Your Registration Code:

 

1. Launch the Titan Administration Console. If your registration code ends in —2661 , you must replace this registration code with the registration code that you received via email from South River Technologies.

 

 

2. To launch the Registraion Code Wizard , click File>License Information .

 

 

3.When the Titan FTP Server Licensing Information screen appears, click Deactivate .

 

 

4.When the deactivation warning appears, click Yes .

 

 

5. Your license is now deactivated. Click OK .

 

 

6. When the Titan FTP Server Licensing Information screen appears, click Reactivate License .

 

7. Paste the Registration Code that you received via email from South River Technologies into the Product Registration Code box.

 

 

8. Click Next.

 

 

9. Click Activate .

 

 

10. Your license is now activated. Click OK.

 

 

11. Click Finish .

 

 

12. Your new Registration Code will now be displayed on the Titan Administrator Welcome tab.